Sabancı University Website Usability Test
Sabancı University is a university operating in Turkey. The purpose of the desktop and mobile usability tests was to test the usability of the university website project we had previously worked on, identify existing issues, and make improvements.
B2C
Education
Userspots Team Thor, 4 Weeks, 2019
Role
UX Researcher
Methodologies
Usability Testing, Analyzing, Presentation
Tools I Used
01
Research Plan
Determining Topics to be Examined and Expected Learnings
Can the site be easily contacted?
Can information be easily obtained on the searched topic?
Is it understandable?
Determining Methods and Participants
Determining the number and profiles of participants
Determining the devices (web or mobile)
Determining the test duration and structure
Determining Tasks
Determining pre-interview questions
Determining scenarios and questions
NPS Surveys
02
Preparation of Usability Test Scenarios
Scenarios were created to measure the discoverability of the website, product review and selection, purchase process, order confirmation and tracking, and returns.
03
Conducting the Tests
Usability tests were conducted with six users in Userspots office laboratories on both web and mobile web platforms.
03
Analysis of Tests & Reporting
After conducting the tests, all collected data were analyzed. Lists of findings were prepared based on the analysis. These findings were then used to create a list of improvements, which was communicated to the company.
This project was carried out for Sabanci University within the Team Thor at Userspots in 2019.
Team:
1 Project Manager
2 UX Researcher & Designer
My Role: UX Researcher & Designer
My responsibilities: Scenario creations, usability testings, analyzing test outcomes and presentation creation
